Shipping & Returns
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please also note that the shipping rates for the majoirity of our items are flat-rate, but some items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Certain products Northwest Vape carriers may ship from different warehouse locations and your order may be delivered in multiple packages. Depending on the shipping location please be aware delivery time could take as long as 7 days. We will do everything we can to get your products in your hand as fast as possible. Contact us with any questions or concerns you might have with our shipping terms.
E-Juice Return Policy
Unfortunately, we are not able to accept returns on e-liquid that has been opened or does not meet personal flavor expectations. Taste is a very subjective sense that will vary greatly from person to person.
Unopened Product Returns Policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to inquire about returning an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
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